Image by Jessica Felicio
Image by Thought Catalog
Image by Thought Catalog

LOVE YOUR CURLS. LOVE YOUR SKIN. LOVE YOURSELF.

clean+

Natural

products

COMMON QUERIES

You Asked, We Answered

WHAT IS YOUR RETURN POLICY?

Due to the nature of our products, all sales are final. Please be sure that your order is correct before completion. Alive and Well does not issue refunds or exchanges on open or used products.

HOW DO I TRACK MY ORDER?

After your order has been processed you will receive a tracking confirmation through www.usps.com to your email address that you provided.

 

Click and enter your tracking number here to track your order. Please do not discard your tracking number so that you can check on your shipping status.

Please note, once your package is shipped, it is in the hands of USPS. We do not have any control over shipping.

HOW DO I QUALIFY FOR FREE SHIPPING

Alive and Well offers free shipping on orders of $75 or more.  *Free shipping for US residents only*

HOW MUCH DOES US SHIPPING COST?

Your order will be calculated based on the weight of your package and your zip code. Shipping price is given by the shipping company and not Alive and Well. Alive and Well does NOT cover shipping unless having a promotional or special.

INTERNATIONAL ORDERS?

Delivery of international orders may take 7-21 business days.  If a customer refuses to accept delivery or pay customs charges and the product is sent back there will be a $10 restocking fee assessed to the customer.

WHEN WILL MY PACKAGE ARRIVE?

After your order has been processed you will receive a tracking confirmation through www.usps.com to your email address that you provided. Click and enter your tracking number here to track your order. Please do not discard your tracking number so that you can check on your shipping status.

Please note, once your package is shipped, it is in the hands of USPS. We do not have any control over shipping.

OUR STORY

Natural Hair + Skin Care

We founded Alive and Well with one goal in mind: providing a high-quality, smart, and reliable online store.

Our passion for excellence has driven us from the beginning, and continues to drive us into the future.

 

We know that every product counts, and strive to make the entire shopping experience as rewarding as possible. Check it out for yourself!

Image by Curology

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